Minions Web Cob Web Guns, LED Light Bulbs, Air Cannons, Halloween and Haunted House Supplies FAQs

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Last updated October 25, 2015 3:51 PM

The website as always in October, is experiencing issues. I have implemented a work-around.
You may not recieve an order confirmation email - I am not getting them - if not, please contact me.


Transworld show orders have been on hold - From end of May May to Oct 3 had a major health issue/recovery,
I was not on premises 5 months during treatment, recovery & phys therapy.
Please confirm if you want to have ordered delivered or cancelled if you have not had contact from me regarding them.

I am still trying to reach people, if you are reading this and not spoken to me, please email or call 973 842 8687.

MinionsWeb Newest Products: Triac Dimmable Flood Lights in 6 Colors ..... Laser Firefly Lights ..... RGB LED Pixel Lights ..... CCLv2 Cobweb gun ..... MW-Dv2 Web Shooter..... Flame5 Standard Faux Flame Light ..... Flame6 RGB DMX Silk Flame Light ..... AFX Brick Constant Fog Smoke Machine ..... Colored LED Outdoor Floodlights ..... Blacklight Outdoor Floodlights ..... AFX VariFog 1200 Watt ..... AFX Vari-Fog III 2000 watt Smoke machine ..... AFX Smoke Machines ..... AFX Low Consumption SnowPro Snow Machine ..... AFX SweetSpot DMX LED Fixtures ..... AFX UV Cannons ..... Minions Web MR11 LED Spot Bulbs ..... Minions Web Flexible Colored LED Ribbon Lights ..... LED Snowfall Meteor Tubes ..... E27 LED PAR Spotlight Bulbs ..... Light-O-Rama Showtime Controllers ..... LOR Accessories ..... FrightIdeas PicoStorm Thunder and Lightning Machine ..... Lightning Controllers ..... Minions Web Cobweb Makers ..... LED Flat Panel Strobe Lights ..... LED Club Lights ..... Fog Machines ..... AFX Big Bubbler Bubble Machine ..... 3w Flickering Flame Bulbs Edison Base ..... Froggys Fog Fire n Rescue Fog Fluid ..... Minions Web Zip Sockets, Plugs, Receptacles ..... Minions Web Universal Mounts and Universal Stakes ..... SPT 1 SPT2 Zip cord ..... AFX Brick Constant Fogger ..... StinkBomb and Stink Jet Scent shooters ..... Big Ass Ravens ..... Bucky Skeleton ..... prop Skeletons, skulls, and bones ..... Blow Molded Blucky Skeletons ..... Corspes: Crispin T. Oastee & G. Oouifellow ..... corpse last order date is September 23, 2014 for October Delivery ..... Liquid Ass ..... 7 LED Spots ..... 12 LED Spots ..... Weathersafe MR11 - 9 LED spot bulbs, PAR30 - 50 LED Spot Light bulb ..... PAR38 72 & 120 LED SpotLight bulbs ..... Foam Light Rock ..... .....LAST GROUND SHIPMENT ORDER DAY for Halloween 2014 - until 11AM ET October 24th, 2014 ...... Last Express Shipments Order date for Halloween 2014 is 11 AM EST October 27th 2014 ...... Call 973 842 8687 to ensure availability

 

If you have questions, just email, I check throughout the day.
Or Just give us a call (leave a message if I don't pick up)
If you need assistance please email us -->Click here to email<--

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Payment Methods FAQs

Minions Web Payments FAQs

Payment Methods Frequently Asked Questions
(FAQs)

What payment methods does Minions Web offer?

When do I pay for my order?

How do credit card payments work?

How do check payments work?

How do money order payments work?

How do Paypal payments work?

Do you accept Purchase Orders?

The difference between credit card terminal processing and paypal credit card methods?

 


What payment methods does Minions Web offer?

You can pay for your orders multiple ways:

All major credit cards: American Express, Discover, Master Card, Visa
Check
Money Order
Paypal direct payment or PayPal Credit Card payment *
Purchase Order **

 

When do I pay for my order?

When placing an order over the website or phone, you provide payment information at that time.
However the order ships within 24 hours of payment processing* via merchant services or posts to our banking account**

 

 

How do credit card payments work?

*Charge card order via Payment Processing:
Orders placed through the website are charged to your credit card as we pack your order for shipping.

In order to make your transaction as smooth as possible,
please be sure to enter your BILLING mail address AND your SHIP TO address if they are not the same.

When you tell your cart to complete an order, our system transfers the payment information to our database in pieces for security.
At the same time, the web server emails us an order copy and another email with half of your credit card information.

Only when we pull the order from the shelves and pack it, will we combine the stored data with the emailed data to charge out the order.
The order is ONLY charged to your card at time of shipping - not when we recieve the order.
We never run card authorizations when you place the order.

When your order is being packed, you will recieve 2 emails.
The first is an email stating the order is being processed and contains a copy of your card charge authorization and reciept details.
The second email will include your tracking information.

How do check payments work?

Checks

When you pay by check we recieve an email stating you would like to do so.
You recieve an order acknowledgement that has our mail to address to send the check to.
We allow for 10 business days to receive your payment in the mail, after that the order is voided.
We will send an email notifying you of payment processing on check reciept.

Please permit 10 business days after we have received your check for it to clear.
We will ship the order the day after the funds the check posts successfully to our account.

 

 

How do money order payments work?

Money Orders
When you pay by money order we recieve an email stating you would like to do so.
You recieve an order acknowledgement that has our mail to address to send the money order to.
We allow for 10 business days to receive your payment in the mail, after that the order is voided.
We will send an email notifying you of payment processing on money order reciept.

Please permit 5 business days after we have received your money order for it to be processed by our bank.
We will ship the order the day after the funds the money order posts successfully to our account.

 

 

How do Paypal payments work?

*Paypal direct payment and Paypal credit card payment order:
This payment method is outside of our control.

We are not fans of paypal payments!
If at all possible we highly recommend you use ANY other payment method we offer.
The moment you complete your order, paypal will take payment - we cannot control this, it is how paypal operates.
It makes no difference if you usea direct paypal payment or a credit card via paypal.


Since Paypal will charge out your card or account the moment you enter your order through the website, be very aware, we will not jump the queue to process paypal orders, we process orders in the order they are recieved.
If the items must be ordered in or are in production the payment will NOT impact the ship date whatsoever.

We do not approve of PayPals immediate charge outs and balance withdrawal policies.
We prefer you use our merchant services processing for your credit card payments instead of the Paypal credit card payment option.

 

 

Do you accept Purchase Orders?

Purchase Orders:

Minions Web will accept purchase orders from:
Wholesale businesses customers
Government departments
Institutional organizations
with approved credit only.
Please provide your D&B number to this email to receive our credit application.
Minimum orders may apply.

 

 

How does payment differ between credit card terminal processed and paypal credit card methods?

Our terminal processing of credit cards is completely under our control, where paypal is anything but.
Terminal processed orders only are charged out as we are packing and shipping your order, where paypal orders charge out the moment you succeed in entering your order online.
Your terminal processed order will always ship within 24 hours of charge out, your paypal order will charge out the moment you finish ordering, so payment will be sent to us, yet we may be unable to ship for weeks (the exception not the norm).

We strive for shipping within 72 hours of order placement.
If your merchandise is in stock it should ship within this window.
Greater than 97% of our orders ship within 72 hours.

If you order an out of stock item we will hold the entire order for shipping at one time unless you specify otherwise.
If the order is payed with a credit card via merchant services, it will only be charged as the order ships.
Paypal processing had charged it out the moment the order was placed.

Similar occurs if you have placed a pre-order, or a show order.
The primary difference is we run a 50% deposit on the pre-order or show order.
If you pay with Paypal for a pre-order or show order, we highly recommend you request a paypal invoice for the 50% deposit.
OR you will have to pay the entire order in full when it is placed.

Please review the items pre-order FAQ page for information regarding that order.
Typically it will be 2-3 months before that item ships, as we have to wait for the item to be manufactured for us and shipped to us.
If you have paid via paypal, you have no recourse via paypal at this point.
Compared to using regular terminal processed credit cards, you have the typical 6 month protection afforded by most credit card issuers.

 

Questions?
E-mail: customerservice@minionsweb.com or call 973 842 8687

 

 

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